28th November 2025
What is an AI chatbot? An AI chatbot is a tool that follows pre-defined rules to interact with customers. It’s programmed to recognize keywords in customer messages and respond with scripted answers that guide users through a limited set of interactions. These systems rely on basic natural language processing (NLP) to identify common phrases and match them to pre-built responses. As a result, they can’t personalize responses beyond what’s explicitly programmed. AI chatbot use cases AI chatbots are beneficial primarily for managing repetitive tasks that follow rule-based patterns. They can provide automated support for common inquiries, streamlining the customer experience. Some typical use cases include: […]




